At GreenHome123, we pride ourselves on our fast shipping. Many orders ship in less than 24 hours. But, for this reason, we cannot guarantee that orders placed on our website will be able to be cancelled. So, please carefully review before submitting your order to prevent the need for order cancellation. Nevertheless, if you do need to cancel an order, please contact us as soon as possible to make a cancellation request. Please note that we are unable to cancel an order after it has shipped out. If you wish to cancel an order that has already shipped, please refuse delivery when it arrives, and we will issue refund minus any applicable return shipping fees shortly after the return is received back at our warehouse. If you are unable to refuse delivery, please contact us for a return label.