Please notify us within 30 days of delivery of your order to request return authorization. If the return is due to an order being damaged, defective, or incorrect then we will arrange for prepaid return, and issue full refund shortly after the return is received back. If the return is due to reason other than item being damaged, defective, or incorrect then the customer would be responsible for the return shipping shipping costs incurred. Please note that while we do offer free shipping on our website, the customer is be responsible for the return shipping costs incurred on returned orders that are not damaged, defective or incorrect. Before returning a product, please obtain return authorization by contacting us at firstname.lastname@example.org and providing the following information: customer name or order number, item(s) to be returned, and the nature of the problem. We will issue a refund minus any applicable return shipping cost shortly after the return is received back at our warehouse.